Managed IT Services Scotland

Managed IT Services

24/7 Proactive Monitoring and Maintenance

COMPREHENSIVE MANAGED IT SERVICES ACROSS SCOTLAND

At Tecnica, we provide a comprehensive range of high-performance Managed IT Services across Scotland, catering to industries and organisations of all sizes. We collaborate seamlessly with on-site IT resources or deliver fully outsourced Managed IT Services. Our expertise ensures a robust and secure IT infrastructure, tailored to meet specific IT requirements, thereby reducing complexities while optimising business operations and performance.

STRATEGIC IT PARTNERSHIPS

As your strategic IT partner, we transform Managed IT Services to align with your business growth, significantly enhancing functionality and productivity. By leveraging the latest technologies, we drive operational efficiencies and smooth IT service transitions, ensuring minimal disruption and zero downtime. Our commitment is to maintain a solid, reliable IT infrastructure so your employees can focus on your business operations.

Tecnica offer Managed IT Services throughout Edinburgh, Glasgow, Aberdeen Perth and across Scotland

TECNICA – ADDING VALUE, OPTIMISING PRODUCTIVITY, MAXIMISING BUSINESS PERFORMANCE AND EXCEEDING EXPECTATIONS

WHY CHOOSE TECNICA

CUSTOMER-FIRST
APPROACH

Our consultants prioritise a customer-first approach, and we take pride in supporting SMEs across Scotland. All our solutions are user-centred and customised to meet your specific requirements, whether you’re in public services, a private business, or a charity.

With over 35 years of IT experience, our certified consultants based in Scotland possess unparalleled expertise to elevate your IT infrastructure, while seamlessly supporting your cloud services and fortifying your cyber security.

AGILE AND SCALABLE SOLUTIONS

At Tecnica, we understand that every business has unique and evolving needs. We begin by thoroughly assessing your requirements and understanding your objectives and challenges. Whether you’re expanding operations, entering new markets, or modernising your infrastructure, our agile and scalable solutions are designed to support and accelerate your business growth. We present purpose-built options, reduce costs where appropriate, and leverage our team’s comprehensive knowledge and expertise to drive innovation and success.

TRANSPARENT
SERVICES

Our transparent services come with no hidden costs, delivering optimised managed solutions that ensure consistent performance, quality, and value while exceeding expectations. By partnering with top-tier vendors, we meet the growing demand for innovative and flexible managed services, all while maintaining the highest security standards.

INCLUDED IN OUR SERVICES

IT SUPPORT SERVICES

Tecnica is a leading IT Support Services provider based in central Scotland. As a trusted technology partner with certifications from major vendors like Microsoft, VMware, and Citrix, we provide a wide range of top-tier IT services and solutions to SMEs in Scotland.

Choosing the right IT supplier significantly impacts your business functionality. At Tecnica, we understand your unique business goals and leverage this insight to provide consultancy and structured Managed Support Services. We integrate hardware and software solutions tailored to your business needs—hence our slogan, “Technology Translated.”

SERVICE DESK

Tecnica operates a dedicated, responsive Service Desk to address IT issues for our contracted customers. Our proactive approach ensures personal, continuous service. Trained IT operators manage calls efficiently from our Service Desk in central Scotland, providing rapid access to technical support without the hassle of voicemail queues. Our goal is to minimise downtime and keep you productive.

SYSTEM MONITORING

Our System Monitoring services ensure both security and reliability. From our secure data centre in central Scotland, we provide non-invasive, proactive monitoring and alerting. We monitor clients’ systems 24/7, swiftly resolving issues to maintain uninterrupted service. As a Cyber Essentials Plus certified business, we guarantee the protection of your systems.

Our certified professionals utilise advanced monitoring tools to manage and optimise your systems. We provide continuous infrastructure monitoring, addressing critical alerts and performing routine maintenance to prevent potential issues, ensuring your business runs smoothly and securely.

DEVICE MANAGEMENT

With the rise of remote working, ensuring cyber security while enhancing employee productivity is crucial. Our Device Management team secures, monitors, and manages mobile devices connected to your corporate network. We implement security policies, provide a seamless user experience, and simplify management to protect sensitive corporate data.

IT ADMINISTRATION

Our IT Administration team maintains your IT network, servers, and security systems. We perform regular backups, updates, and monitoring to keep your systems secure and reliable. Our experienced specialists handle tasks from password resets to software installations, ensuring your IT infrastructure runs smoothly.

IT STRATEGY

Tecnica takes a holistic approach to IT Strategy, creating innovative solutions that drive business growth and maximise productivity. Our ICT Architects work with you to design and implement strategies tailored to your budget and timescale. We identify opportunities and limitations in your IT infrastructure to implement solutions that enhance your business capabilities.

CONTACT US

REDUCED SUPPORT CALLS

Support calls significantly reduce after our service implementation, allowing customers to focus on business growth. We support in-house IT teams on a full-time basis or for specific projects, and for those without an in-house team, we offer fully managed outsourced IT solutions.

TRUSTED PARTNERSHIPS

Our customers view us as an extension of their business, providing knowledge, expertise, and flexibility that exceed expectations. With clients in both private and public sectors, we consistently deliver first-class IT Support Services to SMEs in Scotland, with a customer-first approach.

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