Careers

Be a game changer and transform your future

Careers

Tecnica Ltd are a leading IT support and Managed Services provider offering a wide range of Professional IT Services. Technology leaders operating throughout Scotland we specialise in the delivery and support of Digital Transformation, Cloud and Managed Services, software development and cyber security, delivering innovative infrastructure solutions to organisations across Scotland.

Tecnica appreciate talent and ambition, hence no matter if you are at the beginning of your career path or looking for a challenge we welcome your expression of interest in our IT Specialist Trainee, IT Specialists MSP roles. We are always interested in hearing from potential candidates with talent and passion to join our friendly, supportive and highly skilled team of IT Professionals. If you wish to send your CV along with expression of interest please email enquiries@tecnica-ltd.co.uk.

Please note that we are not partnering with recruitment agencies.

IT Specialist Trainee - Kick Start Your Career

IT Graduates
Tecnica are rapidly expanding creating an exciting opportunity for an IT Specialist Trainee to join our dedicated team of IT professionals. This position would suit a Graduate seeking an opportunity to develop, grow and advance their IT career.
Tecnica extended specialised skills enable us to support and develop IT strategies for clients of all types of industry and size. Our successful and proven trainee program offers hands on work experience and training, recognised Professional IT industry certification while working with leading technologies and multi-vendors. We provide invaluable insight and experience into IT Industry end to end solutions.

Key Responsibilities
• First line support – part of the helpdesk team, logging and clearing calls • Troubleshooting and problem solving • Application and system advice • System administration tasks • Internal systems support • Work alongside highly skilled and Knowledgeable IT Specialist with numerous range of projects.

Requirements
• Minimum requirement Degree • Bachelor Degree in Computer Science, Software engineering or related IT field • Excellent analytical and problem-solving skills • Excellent spoken and written communications skills • Excellent Customer Service • Can work independently and part of a team • Advantageous – Knowledge and some experience with Microsoft office 365 • The successful candidate is required to be articulate and well presented as expected in a customer service environment, can demonstrate their interest and desire to achieve results

Benefits
This is an exciting opportunity for a graduate to develop and progress their professional IT career with on-going support from highly experienced IT consultants. You will be part of an excelling and high achieving team and contribute to their overall success. Gaining unparalleled expertise.
There will be continuous career development opportunities to obtain IT professional proficiencies.

All Tecnica’s trainee specialists have been successful in their career development progressing to higher levels within the company.

Tecnica IT Specialist - Transform and Advance you Career

IT Specialist based in Dunfermline and working as part of a well-established team that delivers 2nd and 3rd line support to users – primarily around desktop environment, server/network infrastructure and Office 365.

The successful candidate will have one to two years Desktop computer systems and end user support skills with a good understanding of networking. You will be expected to be motivated and self-driven and largely work unsupervised in a customer facing role with strong problem-solving ability coupled with excellent communication skills.

Training is provided depending on experience to meet individual and company requirements

Tasks can include installing and configuring computer systems, diagnosing hardware/software faults and solving technical problems as well as administrative tasks either over the phone or face to face. You will have a desire to succeed and work to high standards with an attention to detail.

Responsibilities:

Provide 2nd / 3rd level technical support to our customer base
Identify and resolve technical issues in line with business requirements and agreed SLA’s
Engage with 3rd party / vendors where appropriate to escalate/prioritise issues
Undertake analysis of current / proposed systems and technologies, report findings and recommendations/diagnosis where appropriate
Ensure team process documentation is updated and accurate, and creating new documentation as required
Raising and closing tickets across the Service Desk / Helpdesk, ensuring a timely and friendly service
Escalating complex queries to senior members of staff and using teamwork to reach quick resolutions for clients to minimise business down time
Using monitoring software system to manage alerts in a efficient manner
Prioritising workloads to ensure all client queries are dealt with accordingly
Accurately input query and resolution information on ITSM system

Required:

Experienced delivery of 2nd / 3rd line support in a fast-paced enterprise level environment
Good understanding of network technologies – LAN / WAN / WLAN / TCP/IP
Good understanding of backup technology and process
Understanding of ITIL and IT processes including incident, problem, and change management
Microsoft Infrastructure – Windows 10 / Server 2016

Desirable:

Office 365
CCNA
ITIL accreditation
VMWare

Salary is negotiable as per experience and qualifications.
To apply : Please email with covering letter and CV

IT Specialist/IT Support Specialist /IT Support/MSP/IT Technician/CCNA/Cisco/Switches/ITIL accreditation/Office365/SharePoint/Microsoft/Active Directory/Citrix/VMware/Scotland/ Edinburgh /Falkirk/ Stirling /Perth/Fife/Dunfermline/Glasgow

Careers

Be a game changer and transform your future

IT Specialist Trainee - Kick Start Your Career

Tecnica IT Specialist - Transform and Advance you Career

Useful Links

Services

News

Recent Tweets

Contact Us