Careers

Tecnica are currently looking for an IT Support Specialist. Based in Dunfermline and working as part of a well-established team that delivers 2nd and 3rd line support to users – primarily around desktop environment, server/network infrastructure and Office 365.

The successful candidate will have one to two years Desktop computer systems and end user support skills with a good understanding of networking. You will be expected to be motivated and self-driven and largely work unsupervised in a customer facing role with strong problem-solving ability coupled with excellent communication skills.

Training is provided depending on experience to meet individual and company requirements

Tasks can include installing and configuring computer systems, diagnosing hardware/software faults and solving technical problems as well as administrative tasks either over the phone or face to face. You will have a desire to succeed and work to high standards with an attention to detail.

Responsibilities:

• Provide 2nd / 3rd level technical support to our customer base
• Identify and resolve technical issues in line with business requirements and agreed SLA’s
• Engage with 3rd party / vendors where appropriate to escalate/prioritise issues
• Undertake analysis of current / proposed systems and technologies, report findings and recommendations/diagnosis where appropriate
• Ensure team process documentation is updated and accurate, and creating new documentation as required
• Raising and closing tickets across the Service Desk / Helpdesk, ensuring a timely and friendly service
• Escalating complex queries to senior members of staff and using teamwork to reach quick resolutions for clients to minimise business down time
• Using monitoring software system to manage alerts in a efficient manner
• Prioritising workloads to ensure all client queries are dealt with accordingly
• Accurately input query and resolution information on ITSM system

Required:

• Experienced delivery of 2nd / 3rd line support in a fast-paced enterprise level environment
• Good understanding of network technologies – LAN / WAN / WLAN / TCP/IP
• Good understanding of backup technology and process
• Understanding of ITIL and IT processes including incident, problem, and change management
• Microsoft Infrastructure – Windows 10 / Server 2016

Desirable:

• Office 365
• CCNA
• ITIL accreditation
• VMWare

Salary is negotiable as per experience and qualifications.
To apply : Please email with covering letter and CV

IT Specialist/IT Support Specialist /IT Support/MSP/IT Technician/CCNA/Cisco/Switches/ITIL accreditation/Office365/SharePoint/Microsoft/Active Directory/Citrix/VMware/Scotland/ Edinburgh /Falkirk/ Stirling /Perth/Fife/Dunfermline/Glasgow