At Tecnica, we operate a dedicated, responsive manned technical helpdesk to help assist with any IT related problems affecting our contracted customers.
Our ethos is to maintain a proactive approach and provide continuity with personal customer service throughout service delivery. Our helpdesk operators are trained, professional customer service agents with a wealth of experience in logging calls and dealing with a variety of customer queries and requests.
We always handle calls in a time-efficient manner on initial contact, eliminating repeated explanation thus alleviating delay and frustrations. By streamlining our call process, customers receive rapid access to our technical response team, without tedious voicemail queuing. Downtime because of IT issues is always a very unwelcome hindrance. We will ensure that all helpdesk queries are dealt with quickly and efficiently, resolving your IT problems and allowing you to remain productive at all times.
For the convenience of our customers, we also provide online portal access to our helpdesk management system via our website, enabling users to raise incidents and monitor our subsequent actions themselves.