At Tecnica we offer market leading Glasgow IT Helpdesk Support. Our dedicated Helpdesk consultants have a wealth of over 35 years of experience and knowledge spanning many forms of IT. Our certified consultants have been able to resolve IT frustrations that other Managed Services providers have failed to whilst offering a cost-effective solution.
Our Glasgow IT Helpdesk services deliver a high first-time fix and response rate – out performing our competitors. With a 98% fix time within target, 99% of calls fixed first time and 100% of critical calls actioned immediately. Tecnica is the trusted IT service provider throughout Glasgow and Scotland.
Our consultants maintain the highest of standards, certified in Cyber Essentials Plus, Tecnica is recognised for its high-quality solutions and services. We are proud to partner with many acclaimed vendors to offer our clients the best quality solutions. Vendors such as: Microsoft, VM Ware and Citrix to name a few. We inspire our clientele to embrace IT innovation whilst maintaining a budget.
We consistently not only meet our clients’ requirements but exceed their expectations. Tecnica delivers excellence every time. Our Tecnica guarantee is to – eliminate IT frustrations and focus on business ambitions.
Our clients see Tecnica as an extension of their organisation – we deliver collaborative partnerships with our clientele.
“Tecnica respond to ~95% of all calls within 1hour, with >80% first time fix rate exceeding our SLA by some considerable margin.”
“Tecnica’s expertise concerning internet mail-flow aided the transition and made the whole process seamless with no disruption to business.”
“the IT service provided is outstanding!”
Helpdesk IT can be frustrating experience when the wrong service provider has been chosen. Choosing the correct Managed Service Provider can be critical to your oranisations success. With a wealth of over 35 years’ experience Tecnica are Scotland’s trusted IT Service Provider.
Tecnica IT Helpdesk Glasgow services simplify IT complexities, resolves any prior IT frustrations and allows your organisation to focus on your business goals. To discover the benefits of our Helpdesk services, contact us today