Industry: Public Sector / Local Government
Geographical Location: East Renfrewshire, Scotland
Service Provision: Windows 11 planning, design, configuration, deployment, training, and post-project support.
Case Study - East Renfrewshire Council
Digital transformation - Windows 11 and Microsoft Apps for
Enterprise deployment
Project Summary:
Tecnica is the primary technology partner for East Renfrewshire Council. This testimonial accolades large-scale Windows 11 upgrade across more than 1,500 endpoints. The goal was to maintain support continuity ahead of Windows 10 end-of-life, improve efficiency through structured management, and enhance security improving user experience across ERC’s estate.
The Challenge:
ERC’s endpoint estate was approaching the end of Windows 10 support, with many systems running on outdated configurations. Degraded performance and security compliance impacting operational efficiency. The council needed a seamless transition plan to minimise disruption to public services while improving reliability, user experience, and long-term security.
The Solution:
Tecnica designed and implemented a full Windows 11 upgrade strategy, tailored to ERCs environment. Our team conducted detailed planning and testing phases to ensure compatibility with existing applications and hardware. A bespoke deployment framework was developed, allowing staged rollouts to different user groups with minimal downtime.
Tecnica’s modular approach ensured flexibility, allowing ERCs internal IT team to collaborate closely throughout the process. Formal configuration enhanced device performance, security, and user productivity while maintaining compliance with government standards.
Technical Highlights:
Project Management
Bespoke Project framework within Tecnica’s ITSM system governed resource management, collaboration and milestones, electronically tracking timeline to meet tight deadline.
Efficiency
Experienced IT professionals establishing requirements baseline forming SoW working in lockstep with ERC technical staff to deliver the necessary success metrics – design, management, useability, security, performance, availability and value.
Technical Aptitude
Skills alignment and appropriate knowledge within the appointed team delivered necessary experience to adhere to success metrics and cross skill internal human resource to improve administrative self-sufficiency.
Implementation
Planning & Design
Comprehensive review of ERCs existing environment and development of an upgrade roadmap. Identifying which devices were compatible for the upgrade, which devices needed parts upgraded, and which devices needed replacement.
Configuration & Testing
Validation of applications, hardware compatibility, and network readiness.
Deployment
Gradual rollout across 1,500+ devices, ensuring minimal impact on operations.
User Training
Custom training sessions and guidance materials for ERC staff to familiarise them with the new Windows 11 environment.
Ongoing Support
Post-deployment monitoring, user assistance, and issue resolution to ensure stability in their transition.
Tecnica worked collaboratively with ERCs IT team throughout the process, maintaining open communication and a shared focus on service continuity.
Results:
The upgrade has significantly modernised ERCs IT estate and improved the end-user experience.
Key outcomes include:
- Enhanced system performance and responsiveness across all departments.
- Stronger security posture aligned with current Microsoft standards.
- Reduced device management overhead through improved centralisation and automation.
- Positive staff feedback on usability and training support.
- Future-ready infrastructure supporting ongoing digital transformation initiatives.
Limited statistics thus far confirm a reduction in endpoint administrative overhead, circa 20%.
Implementation:
The project was delivered in multiple phases:
Planning & Design: Comprehensive review of ERCs existing environment and development of an upgrade roadmap. Identifying which devices were compatible for the upgrade, which devices needed parts upgraded, and which devices needed replacement.
Configuration & Testing: Validation of applications, hardware compatibility, and network readiness.
Deployment: Gradual rollout across 1,500+ devices, ensuring minimal impact on operations.
User Training: Custom training sessions and guidance materials for ERC staff to familiarise them with the new Windows 11 environment.
Ongoing Support: Post-deployment monitoring, user assistance, and issue resolution to ensure stability in their transition.
Tecnica worked collaboratively with ERCs IT team throughout the process, maintaining open communication and a shared focus on service continuity.
Results:
The upgrade has significantly modernised ERCs IT estate and improved the end-user experience.
Key outcomes include:
- Enhanced system performance and responsiveness across all departments.
- Stronger security posture aligned with current Microsoft standards.
- Reduced device management overhead through improved centralisation and automation.
- Positive staff feedback on usability and training support.
- Future-ready infrastructure supporting ongoing digital transformation initiatives.
Limited statistics thus far confirm a reduction in endpoint administrative overhead,
circa 20%.
Customer testimonial:
“Tecnica’s expertise and technical support were instrumental in the successful planning and seamless delivery of our Windows 11 project. Their proactive approach to planning, clear communication, and commitment to excellence ensured a smooth transition that delivered this project on time and within budget, with minimal end user disruption.
We wouldn’t have delivered this complex project, within our extremely challenging timeframe, without their support and approach to partnership working.”
ERC Head of ICT & Resilience
Summary:
Tecnica’s structured and collaborative approach ensured a smooth and efficient transition to Windows 11 for East Renfrewshire Council. The project demonstrated our ability to manage complex public sector IT modernisation initiatives – delivering improved security, performance, and user experience across large-scale environments.
Get in Touch:
If you are considering a digital transformation initiative, contact Tecnica to discuss how we can support your programme from strategy through to implementation. Our team works alongside stakeholders to define clear objectives, modernise core systems and deliver practical change that improves performance, efficiency and user experience across your organisation.
