Trainee IT Support Specialist
About this job
Tecnica Ltd are a leading ICT Managed Service and Business Systems solution provider offering a wide range of Professional IT Services; delivering innovative infrastructure solutions to organizations across Scotland. Tecnica specialise in ICT Managed Services, IT Strategy, Software Development and Cyber Security. With a wealth of experience, spanning more than 25 years installing and maintaining business systems. Our support team are experienced in Microsoft Server Infrastructure, Cloud Services, Desktop and Mobile support. We offer a high level of consultancy leveraging several complimentary technologies our extended specialised skills enable us to support and develop IT strategies for clients of varying size. Tecnica excel in Centralised Consolidation, Support, Outsourced and Cloud Services.
Our successful and proven trainee programme offers hands on work experience and training, recognised industry certification while working with leading technologies and multi-vendors. We provide invaluable insight into Industry end to end solutions, innovation projects incorporating Cloud Services, Cyber Security, Converged solutions, Hosting, DRBC, along with exposure to large scale Design and Implementation.
First line support – part of the helpdesk team, logging and clearing calls
Troubleshooting and problem solving
Application and system advice
System administration tasks
Internal systems support
Work alongside highly experienced IT Specialist with a number of projects.
The successful candidate is required to be articulate and well presented as expected in a customer service environment, can demonstrate their interest and desire to achieve results.
Bachelor Degree in Computer Science, Software engineering or related IT field
Good analytical and problem-solving skills
Good spoken and written communications skills
Good Customer Service
Can work independently and part of a team
Knowledge and some experience with Microsoft office 365 and Sharepoint point
One to two years’ work/placement experience in IT industry
Software development and programming experience advantageous
Driver License essential
Full time – Mon-Fri, 5 days, 8.45-17.15
This is an exciting opportunity for the suitable candidate to develop and progress their IT career with on-going support from highly experienced IT consultants.
Initially this is a temporary trainee position for 6 months with the opportunity for a permanent trainee position on satisfactory completion of training and exams leading to a Microsoft Certified qualification. There will be further career development opportunities to obtain qualifications in a number of IT industry proficiencies.
All Tecnica’s trainees have been successful in their career development progressing levels within the company.
To apply, please email your CV and a covering letter to email@example.com
**STRICTLY NO AGENCIES / RECRUITMENT COMPANIES**