IT Support Graduate Trainee Apprentice
About the Job
Tecnica Ltd are a leading ICT Managed Service and Business Systems solution provider, We offer a wide range of Professional IT Services; delivering innovative infrastructure solutions to organisations across Scotland.
Tecnica specialise in ICT Managed Services, IT Strategy, Software Development and Cyber Security. With a wealth of experience, spanning more than 25 years installing and maintaining business systems.
Our support team are experienced in Microsoft Server Infrastructure, Cloud Services, Desktop and Mobile support. Tecnica offer a high level of consultancy leveraging several complimentary technologies our extended specialised skills enable us to support and develop IT strategies for clients of varying size. Tecnica excel in Centralised Consolidation, Support and Outsourced services, as well as Cloud based services.
The successful candidate will be based in our Dunfermline Office, help deliver technical support services to both new and existing customers throughout Scotland.
Responsibilities and Duties
- First Line Support Part of the helpdesk team, logging and clearing calls.
- Troubleshooting and problem solving
- Application and system advice.
- System administration tasks
- Internal systems support.
Qualifications and Skills
- Candidates should possess a minimum HND in Computer Science or related IT field.
- A Degree is desirable.
- Software development and programing experience advantageous
- Driver License essential
The successful candidate is required to be articulate and well presented as expected in a customer service environment, can demonstrate their interest and desire to achieve results.
This is an exciting opportunity for the suitable candidate to develop and progress their IT career with ongoing support from highly experienced IT consultants.
Initially this is a temporary trainee position for 6 months with the opportunity for a permanent trainee apprentice position on satisfactory completion of training and exams leading to a Microsoft Certified qualification. There will be further career development opportunities to obtain qualifications in a number of IT industry proficiencies.
Our successful and proven graduate trainee apprenticeship programme offers hands on work experience and training, recognised industry certification while working with leading technologies and multi-vendors. We provide invaluable insight into Industry end to end solutions, innovation projects incorporating Virtualisation, Cloud Services, SAN Technology, Converged solutions, Hosting, DRBC, along with exposure to large scale Design and Implementation.
To apply, please email your CV and a covering letter to firstname.lastname@example.org
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