By Tecnica | 0 comment
Jump To The Confidence Advantage The Need for Alignment The Positive Impact on Security and IT Teams Enhancing Workload Management and Morale
Why Tecnica?
Our robust ICT Service Management provides stable 24x7x365 monitoring and operation, supported by a dedicated, responsive helpdesk provisioned to log, resolve and report calls.
- 100% of business critical calls are actioned immediately or within 10 minutes
- 99% of support calls are first time fixes
- 98% of fix times are within their target
Tecnica operate a 100% service satisfaction guarantee. Our customer centric culture ensures clients have a number of options available to contact the helpdesk, raise and review their support incidents, escalate or add information, request progress reports and updates – guaranteeing customer expectations are met prior to closure.
Tecnica are proficient in the installation, maintenance and support of Microsoft infrastructure products such as Windows Server in enterprise domain environments and competent with associate technologies (Exchange, O365, SQL, Sharepoint, Skype for business etc). We support many clients running mixed environments with Windows server 2012 performing a number of domain upgrades and migrations from 2008 to 2016.
Our professional engineers are skilled in VMWare, Hyper-V, Xenserver and virtualization technologies. From a Hyper-V perspective we support many customers running Hyper-V 2008-2016 to enterprise level connected to a mix of iSCSI and Fibre channel SAN technologies as well as standalone servers. Our experience with Hyper-V extends from single server deployment to stretched clusters across multiple sites to support DR and continuous availability, catering for design, implementation and support of such environments.
We are well versed in diverse technologies from Linux through Windows, Virtual desktop infrastructure, SAN and telephony including VOIP and SIP technology. Additionally we can offer software development and data migration services within our portfolio. Being experienced with Citrix, VMware, Microsoft and HP enterprise technologies such as virtual desktop, virtual server and SAN we are well equipped to offer large scale design and implementations.
Added Value
Tecnica support is exactly that… 100% Support – reliable, informative, efficient and effective. Our focus and drive is to deliver exceptional technical service representing value for money.
We have full confidence in our ability to support our customers with their current systems as well as consistently support their business with long term developments, saving them unnecessary expense and time.
We are happy to provide a number of mixed environment customer references upon request.
A solid and reliable IT Infrastructure is vital to long term business success. Contact us today and discover the benefits of consistently reliable, professional IT managed services.
“Our managed service delivers on key principles of;
- Openness, trust and honesty
- Agreed shared goals and values
- Regular communication
- Determination, drive and commitment”
We are confident in our transition service and support ability, typically reducing support incidents by at least 25% within two to three months. Statistics from numerous previous transitions reinforce our claim.
